In a recent ruling, a consumer court in Kerala ordered an electric scooter dealer to pay ₹33,000 as compensation to a customer due to unresolved battery issues. The customer had purchased the scooter with the expectation of reliable performance, but soon encountered persistent battery malfunctions that the dealer failed to rectify.
Despite multiple attempts to address the problem, the dealer’s efforts were inadequate, leading to continued inconvenience for the customer. Frustrated by the lack of resolution, the customer filed a complaint with the consumer court, seeking redress for the defective product and the associated hardships.
The court, upon reviewing the case, found the dealer negligent in providing a product free from defects and failing to offer satisfactory after-sales service. Consequently, the court mandated the dealer to compensate the customer with ₹33,000, covering the cost of the scooter and additional damages for the inconvenience caused.
This verdict underscores the importance of consumer rights and the accountability of sellers in delivering quality products. It serves as a reminder to businesses about the necessity of prompt and effective customer service, especially when addressing product defects.
For consumers, this case highlights the avenues available for seeking justice in instances of product dissatisfaction. Approaching consumer courts can lead to fair compensation and hold sellers accountable for their obligations.
